Policies
Decoration Only
The below-listed manufacturers require decoration for all products sold through blankstyle.com. You will be unable to checkout without adding decoration.
This policy is mandated by the manufacturer and is out of blankstyle.com's control. We understand that you may be a decorator. Please consider our low decoration prices as a possibility for outsourcing your decoration services. We can ship blind to
your customer upon request. If this does not work for you, there are many manufacturers who do not require us to decorate the product and have excellent product line selections. Please don't hesitate to ask if you need comparable suggestions.
- Brooks Brothers
- Columbia Sportswear
- Carhartt
- Eddie Bauer
- Los Angeles Apparel
- Marmot
- New Era
- Nike
- Oakley
- Ogio
- Travis Mathew
- Tommy Bahama
Missing Goods
Blank Orders
Do not be alarmed if you receive a package that does not contain your entire order. It is likely you will receive the balance of your order within the next few days. You can check tracking by logging into your account.
It is our goal to ensure you receive everything you ordered accurately and in a timely fashion. Claims for missing goods must be made within 30 days from the date you placed your order. We are unable to investigate claims for missing goods after 30
days.
If you elect to ship your goods to a third party, such as a decorator, rather than receive them yourself, and a dispute arises regarding missing or incorrectly shipped goods within the allotted thirty days, we will do our best to investigate. It is
important to note that if the order is sent to a third party and the tracking details show the packages as delivered successfully to that third party, you will be responsible for sorting out any missing packages with your third party
as Blankstyle cannot be held responsible for how a third party handles your order. The resolution will be determined based on our shipping records.
Decoration Orders
If you believe your blankstyle.com decoration order is missing goods above and beyond the allowable shortage, you should follow the instructions listed below to create a missing goods claim.
Instructions
Visit your order history page. View your order history then click on the order for which you are missing goods. Click on report missing items and then fill out the form.
Please be sure to include ALL MISSING GOODS on your missing goods claim. We are only able to investigate one missing goods claim per order.
Lost Packages
Shipping carriers are up to 99% error-free in delivering however there are occasionally packages that are lost prior to or after delivery. We know that receiving the merchandise you ordered is of the utmost importance. When a package is lost in transit
we will take all necessary steps to help locate and deliver the missing package as soon as possible. Please keep in mind that blankstyle.com cannot be held responsible for delays caused by acts of God or the shipping carrier. If you have an important
date to meet shipping is a risk you take in meeting that date.
Lost packages happen for a couple of reasons and as such have unique resolutions.
Lost in transit
Occasionally due to sorting errors, inclement weather, or simple misplacement packages are lost by the carrier. In these cases, the tracking number will generally indicate an “exception” with notes as to why the package has not been delivered. Generally,
these packages are eventually found and delivered.
We will open an investigation with UPS which takes 7-10 days to complete. The carrier typically will find and deliver your package within this timeframe. In the case your package is not found we will either refund you or replace your order.
- Check with your neighbors as sometimes packages are mistakenly delivered next door.
- File a police report. (This may be necessary if the carrier is unable to validate your claim)
- Contact your credit card company with the police report as many purchases are covered under a buyer’s protection plan free of charge.
Stolen
Instances of porch piracy are on the rise.
Porch piracy refers to your packages being successfully delivered and then subsequently stolen. This is a case of theft and not
the fault of blankstyle.com or the shipping carrier and we recommend you contact your local police and report the theft immediately. There are a few things we will attempt on your behalf and a few things you can do on your own.
If your shipping location;may be at risk for porch piracy please request to sign for your package in order comments at checkout.
What you can do:
- Check with your neighbors as sometimes packages are mistakenly delivered next door.
- File a police report. (This may be necessary if the carrier is unable to validate your claim)
- Contact your credit card company with the police report as many purchases are covered under a buyer’s protection plan free of charge.
What we will do:
We will file a claim with the carrier and attempt to retrieve credit for the stolen package. If successful we will refund you. Resolution times for these types of claims can be lengthy. Because these packages have typically been delivered
by the carrier, there are no guarantees we will be successful in obtaining this credit.
We know that you may be working on a tight deadline with no time to wait for the investigative process to complete. Unfortunately because oftentimes lost packages are found and delivered during the investigative process we cannot simply send you
out a replacement order at no charge while the investigation progresses.
We can help out by waiving ground shipping on a replacement order and we can return the original order free of charge if it ends up being found and delivered.
Shipping carriers do occasionally require a signature for delivery based on the driver's discretion. If this happens most carriers will leave you notice of attempted delivery and a method for retrieving your package before returning the package
undeliverable. A driver's discretion to require a signature from the recipient is out of blankstyle.com's control, packages returned undeliverable fall under the blankstyle.com Undeliverable Orders policy.
Undeliverable Orders
Undeliverable orders will not be re-shipped to you and will be processed as a return. A store credit or a refund will be issued so that you can re-order. Costs associated with the return may be deducted from your refund.
Shipping
Free Shipping
Free shipping applies to all domestic orders as follows. Orders shipping outside of the 48 contiguous US states do not fall under the blankstyle.com Domestic shipping policy and therefore are not eligible for free shipping.
Blank Orders
Shipments over $99 qualify for free shipping. Your shopping cart contents will automatically be broken into the fewest number of shipments possible. Depending on location and availability one order could include more than one shipment.
Decoration Orders
Decoration orders ship UPS ground for FREE.
Shipping Charges
In order to provide the widest selection of quality blank apparel, we ship out of many different warehousing locations. Depending on where the items you are purchasing are warehoused you may have more than one shipment per order. If your order
is being split into shipments, it's because the items are not available at the same warehouse. You will be charged shipping on each of those shipments under $99. We are unable to guarantee items ship together.
Shipping Time Frames
Your order will be broken down with both shipping and delivery estimates in the shopping cart. You will be emailed a tracking number as soon as one is available. Keep in mind your order may ship from more than one location. Tracking for each
shipment will be made available within your account as they go out.
Estimated dates for delivery will be provided during checkout and are based on the items you have in the shopping cart, your zip code, and average transit times provided by shipping carriers. Delivery dates are NOT guaranteed.
METHOD OF SHIPMENT
Domestic orders ship Ground via UPS, USPS, or other Courier, International orders ship UPS or USPS.
EXPEDITED SHIPPING
If the timeline indicated in your shopping cart does not meet your deadline, please give us a call at 866.792.5265 and we will go over your options based on the contents of your order.
Domestic Shipping
Domestic shipping includes all of the Contiguous United States and specifically excludes all outlying states or territories including but not limited to Hawaii, Alaska, Puerto Rico, and Guam.
International Shipping
For our purposes, International shipping includes all foreign countries, outlying states, and territories of the United States including but not limited to Alaska, Hawaii, Puerto Rico, Guam, or APO or FPO not within the 48 contiguous US states.
ORDER MINIMUMS
We are happy to provide international shipping for our decoration customers. At this time we do not ship blank orders internationally, however, you may choose to utilize a USA-based freight forwarder to have your blank goods shipped to and
forwarded to your address outside the continental USA.
METHOD OF SHIPMENT
International orders are shipped USPS priority mail. Shipping charges and delivery estimates will be provided at checkout.
Direct Ship/ Mill & Manufacturer Direct
Because we offer the widest selection of garments and products from various brands, some of our brands will ship directly from the manufacturer, all without the hassle of needing to set up a wholesale account with Blankstyle or the manufacturer.
These Direct Ship products will always be displayed as such via their respective icon on the product page as well as displayed within the shopping cart. Because we have no control over how quickly the manufacturer will process and ship
your order, you can expect a processing time of 3 days and up to 7 business days to receive your Direct Ship order. Direct Ship orders are typically shipped independently of other shipments within your order and may be Final Sale. Please
check the product page to view if the Direct Ship item is also marked as Final Sale.
Decoration Services
At blankstyle.com we offer three main methods of decoration. Embroidery, Screen printing, and Direct to Garment printing. To add a decoration select "Add Decoration" from inside the shopping cart. You will be prompted for a small amount of
information related to your order and subsequently, a quote from which you can checkout will generate.
As a standard procedure, we will send you a proof for approval within 24-48 hours from the time payment is made, and prior to decoration. The proof we send you will reflect the actual artwork that will be decorated. Artwork is proofed to scale
on virtual garments that are proportionate to your actual garments ordered. We will come as close as we can to matching the decorated garments to the approved virtual mock-up. Due to decoration tolerances, and garment variance, both in
size, color, and construction, artwork size and location may vary on your finished product.
You will need to closely inspect the proof we provide, as it is representative of the artwork used in decoration. If you want to make changes to artwork sizing, please note the dimensions shown on the proof, and request dimensional changes.
If you want to specify artwork color please do so in solid coated Pantone colors. If you do not specify Pantones we will do our best to match the colors in your design to a Pantone color. Keep in mind most monitors are not color corrected
and therefore will not accurately or uniformly display colors. If you need your decoration to reflect a specific shade of color please reference a Pantone book prior to specifying a Pantone color. We allow you to print the same logo on
multiple garments or color versions of the same garment within the same decoration run! If you elect to take advantage of this unique opportunity, you also must be aware that any one Pantone may print in a slightly different shade depending
on the color of the garment it is printed on.
We will not start the decoration process until we receive your written proof of approval. Your written proof approval is your agreement to the artwork shown in the colors specified within tolerance as sized and shown on the proofed garment.
If you feel a virtual mock-up is not satisfactory, and prefer to be exact with regards to your design on specific garments, we can provide you with a top-of-production sample. Add the garment you would like to sample to your shopping cart
select the decoration you would like to complete from the drop-down in the shopping cart. You will be priced according to the number of pieces in your shopping cart. Screenprint orders under 24 pieces are priced as sample orders, Embroidery
orders under 12 pieces are priced as sample orders, Direct to garment orders under 6 pieces are priced as sample orders.
At checkout, we will provide you with delivery estimates along with expedited shipping options. Decoration orders typically take from 5-7 business days in process. We ship UPS ground as a standard method which can take an additional 1-5 days
depending on your location. If you have an important date you need to meet and don't see an option to meet that date at checkout, please leave us an order comment and we will get back to you with options. By standard practice, we will
do everything we can to accommodate your deadline without charging you anything additional. However, if processing time has to be less than five days, there may be a rush fee associated, and if shipping needs to expedited in order to reach
you in time there may be expedited shipping charges.
If we agree to rush your order, we will do our best to ensure the order reaches you by your need date. We guarantee you will receive your goods by your in-hand need date or we will refund your rush processing. Because of the shortened production
time, it is critical that we are able to contact you at any time between the hours of 7 am and 4 pm pacific standard time. Please let us know if you have a preferred email address or phone number we should be using. Each time we attempt
to reach you without success, and every day we wait for approval after providing a proof your order may be delayed up to one business day. If for any reason the order does not deliver by your need date you will be refunded the rush fees
but not the shipping fees. Decoration orders are non-cancelable non-returnable regardless of the date they deliver.
By standard practice, we will work with whatever art you provide to make it print-ready free of charge. If art is not in vector format or if the request is complex, we offer a graphics service for $60/hr. A standard logo takes roughly a half
hour's work to fully vector for print. Under standard policy color separation for print is provided free of charge however if the artwork is complex there may be separation charges. We will never charge you for artwork without first reaching
out for approval.
There are many different screenprint processes that require the use of different inks to create a specific look or feel. Unless otherwise specified we print using a plastisol-based ink. If you would like to create a certain look or feel or
have a question about what your finished products will look or feel like using different ink mediums, please ask a representative for suggestions. When you receive your proof if you have elected to use any ink other than plastisol, that
proof should specify the ink you are using prior to your approval. If you approve a proof that does not specify an ink medium, you are approving a plastisol print. Keep in mind inks other than plastisol may be an additional charge.
We will attempt to match coloring according to solid coated Pantones or thread color. We will size and place according to the approved mockup. Custom garment decoration is not an exact science, placement and image size may vary by up to one-half
inch garment to garment, and coloring may vary by one-half shade run to run. In addition due to differences in equipment, ink, threads, and fabric designs can vary slightly in appearance run to run. This is especially true when re-printing
on different garment types or colors.
We cannot guarantee a perfect match to a previous run under any circumstance. We will however attempt to match a previous garment by adjusting during the decoration process if we are made aware in advance and if the garment we are matching
is provided for reference. Decorations within tolerance will not be considered defective.
We offer Direct to Garment printing as an effective solution for our customers who would like to produce a small number of shirts. This process is especially effective when printing lots of color. In traditional screen printing a screen must
be burned per color printed and at $20 plus dollars per screen, fixed prices add up fast making most high color small run jobs unaffordable. Although Direct to garment is a great alternative to screen printing there are a couple of drawbacks.
white must be one hundred percent cotton. Varied garment colors or fabric make-ups will lead to varied print results.
For orders over 100 pieces, there is a shortage allowance of 2% for mis-decorations and/or manufacturer's defects. You will be credited to your original payment method for garments that are not delivered.
It is our goal to ensure you are completely satisfied in a timely manner! It is your responsibility to check your goods against your order upon receipt. If you believe you are missing garments from your order please open a Missing Goods Claim.
If you believe your goods were misprinted or are otherwise defective in excess of the allowable tolerance, please open a defective goods claim.
Claims must be open within seven days of receiving your order. Unfortunately, because we have limited time to reprint, if you do not open the claim within the seven-day time frame allowed we may be unable to investigate your claim.
garments.
Examples of form fit and function that you may not be satisfied with but may not necessarily be considered defective include, size and color variation, sticky zippers, and loose buttons. We will do everything we can to investigate
and remedy defective goods claims when they are brought to our attention.
You can easily create a Print Re-Order from any past order by going to your account and clicking the re-order link. Due to variances in the embellishment process, if it is important that colors match exactly on
your Re-Order you must provide us with a garment from your initial run to match. This is relevant and important whether or not you are re-creating a garment printed with blankstyle.com or one that you initially printed elsewhere.
If you do not provide us a garment to match we will match Pantones on the approved mock-up.
Garment Pricing
Tiered pricing is based on your total cart value. As you add items to your cart and reach tiered discount thresholds your price per item will drop in your shopping cart and the difference will be applied as a discount to your order
total. In order to provide the largest possible selection, we list over thirty-five hundred products for sale! We list our products based on pricing provided to us by our manufacturers. Because there are so many products available
and because pricing fluctuates weekly, occasionally the listed price is not accurate. If pricing is not accurate for a product you have on order we will notify you of the price change prior to processing your credit card and we
will give you the option to cancel your order.
Coupon Usage
Coupon discounts are only valid on regularly priced merchandise, and cannot be combined with additional offers or sales.
Payments
We Accept the following methods of payment
- Visa®
- MasterCard®
- Discover®,
- AMEX®
- Check - We can enable your account for pay by check if you ask us. 866.792.5265
- Wire Transfers. Wire transfers for orders less than $1000.00 USD are subject to a $25 USD wire transfer fee.
- Pay Pal®
- As a security measure for your own protection against fraud, Paypal dictates that Blankstyle is only able to ship to the verified shipping address associated to your Paypal account.
- If you need to ship an order to a different address, it must first be changed in Paypal or you may check out with a credit card.
- We will ship to the paypal address you select at checkout. If you have moved and select an old address we will likely be unable to make a change to the delivery and all costs associated including replacing the unretrievable
package will be your responsibility. - Please only select paypal addresses at checkout you have access to.
Declines
Your card may be declined for one of two reasons:
- What to expect: We will reach out to you and make you aware of the issue and continue to attempt the card. If we are successful we will ship your order.
AVS Mismatch: The billing address you submitted does not match the billing address on file with your bank. This could be as simple as a formatting error.
- What to expect: Each time your card is attempted and the address match system fails, your bank will remove the money from your account as a pending authorization and set it aside for our system to capture. It may
look like your card was charged more than once. These pending authorizations will be released by your bank usually within twenty-four hours.You should contact your bank and ensure the address they have on file is accurate.
If for any reason we are unable to match the addresses a three-way call to the bank is an option to resolve. As soon as we are able to successfully match your address and accept one of the pending authorizations we will ship
your merchandise.
Chargebacks
It is our goal to leave you completely satisfied with your purchase. For that reason, we have a process for claims and returns. Due to limitations outside of our control, there are certain time frames that must be met.
We understand that in certain circumstances customers may not be the cardholder and use credit cards authorized for use by a cardholder. Payment is ultimately the responsibility of the party placing the order on blankstyle.com.
Defective Claims
Examples of defects include holes, tears, or marks large enough to be considered outside tolerance as defined by Manufacturer Specifications,
Stitching in the wrong place, unclosed seams, Missing buttons, and broken zippers. Form fit and function variation are not necessarily defects and may be up to the individual manufacturer to determine.
Examples of form fit and function that you may not be satisfied with but may not necessarily be considered defective include, size and color variation, sticky zippers, and loose buttons. We will do everything we can to investigate
and remedy defective goods claims when they are brought to our attention.
Blank Orders
If you believe your goods are outside of Manufacturer Specifications and could be considered defective, please follow the instructions listed below. Unfortunately, we are unable to investigate
defective claims after garments have been altered, washed, or worn.
Print Orders
If you had your goods decorated with blankstyle.com, and you believe your order contains manufacturer defects or misprints in excess of the allowable Print Tolerances, please follow
the instructions below.
Instructions
Claims for defective garments must be made within 7 days from the date you receive your order. We are unable to investigate claims for defective garments after 7 days. To initiate a defective garments claim please visit your
Order History click on the order containing the defective item/s select report defective items from the drop down, fill out and submit the form.
Depending on the circumstance we may require you to return the defective garments.
Returns
At blankstyle.com we strive to make your shopping experience both enjoyable and hassle-free. That's why we offer free returns on all PrimeBlanks products. Many of our items are labeled as "PrimeBlanks" and are available throughout our extensive distribution network. If your order consists entirely of PrimeBlanks products, you're eligible for a free return, which includes no restocking fees and a provided return label. Just make sure to initiate your return within 60 days of purchase. Additionally, we offer returns on many of our other non-PrimeBlanks items up to 30 days after purchase, ensuring flexibility and satisfaction across our entire range. Here’s how to enjoy a smooth return process:
- Initiate Your Return: Simply go to your Order History page and select the items you wish to return. Please remember, we can only authorize only one return per order, so include all items you intend to send back.
- Return Authorization: After you initiate a return, we’ll send you a Return Authorization number along with clear instructions on how to proceed.
- Ship Back to Us: For orders that qualify for a free return, simply use the label provided—no need to send us the tracking number, as we’ll handle it from there! For all other returns, please ship the items back according to the instructions provided and share the tracking number with us so we can efficiently process your return.
Items Not Eligible for Returns:
- Final Sale Items: To offer you a vast selection of products, some items are marked as final sale. These items, often shipped directly from the manufacturer, are not eligible for returns.
- Manufacturer Direct and Special Orders: Orders that ship directly from the manufacturer and discounted or special rate orders are non-returnable.
- Decorated or Altered Items: We cannot accept returns on decorated, altered, worn, or washed garments.
Other Important Information:
- No Exchanges: To keep our operations simple and our inventory fresh, we do not offer exchanges. We issue refunds or store credits that you can use to make a new purchase.
- Shipping Charges: Original shipping charges are non-refundable. If you received free shipping, the cost of initial shipping will be deducted from your refund or store credit.
- Processing Time: Returns are typically processed within 1-2 days after you initiate the request, and refunds are issued within a day or two of the return shipping back to our warehouse. In some cases, we must wait for the goods to arrive and be restocked before issuing the refund.
- InstructionsThe returns process and especially the warehouse restocking is very automated for this reason its important you follow the return instructions especially related to which products should be shipped to which locations occasionally there will be more than one location depending on the composition of your order. If you return your items to the wrong location there is a good chance we will be unable to verify the product mistakenly sent and will be unable to refund for that product.
- Restocking All orders containing entirely PrimeBlanks will have restocking fees waived. For orders that contain items that are not PrimeBlanks, refunds may be subject to a restocking fee of up to 15%, store credit may be subject to a restocking fee of up to 5%. In most cases, blankstyle.com will authorize returns; however, we reserve the right not to authorize returns.
We hope this policy helps you shop with confidence, knowing that we're here to support you every step of the way. Thank you for choosing us for your needs!
Manufacturer Specifications
It is up to the individual customer to verify manufacturer sizing, form fit, and function. We do our best to represent garments through specs and pictures oftentimes provided by our manufacturers. Variation in garment color
texture or size is common within each SKU and size. There are other tolerances in manufacturing which may include small variances in thread color that can appear like small discolorations, small tears or holes
smaller than a pin head, or loose threads near seams. This is the nature of the apparel world and it is completely out of our control.
If you believe your garments are outside of manufacturer specification and have not yet been printed or otherwise decorated you can open a Defective Claim. We will do our best to evaluate
the claim along with your order history and if we believe the product is defective outside manufacturer specification we will offer you an appropriate resolution in line with returning or replacing the defective product.
We reserve the right to evaluate each claim and all claims presented to determine whether or not the defect would be considered tolerable.
If your goods are not found to be defective, have not been printed or otherwise decorated, and you are unhappy with the manufacturer specifications or the tolerances you can return the goods by following instructions in
our Return Policy.
If you decorate your garments with us and it is determined that a portion or all of your garments are out of manufacturer spec, we can offer you one of the following
- A credit towards a re-order
- A refund for the out-of-spec products.
Unfortunately due to manufacturing constraints in most cases, we are unable to replace the product.
Cancellations or changes
Decoration Order Cancellations
We strive to deliver with the maximum efficiency and speed possible. For this reason the moment you checkout we ship your blank apparel to our decoration facility and begin the process of setting up our machines in preparation
for production. Once the production process has begun it will not be possible to cancel your decoration order. Decoration orders canceled after checkout may be subject to a 25% cancellation fee to cover the cost of
artwork, return shipping, and setup costs associated.
Blank Order Cancellations
At Blankstyle.com we do everything we can to ship as soon as possible after we receive your order. For this reason, we are rarely able to change or cancel an order after it has been placed. Order changes or cancellations
can only be made prior to your order being sent to the warehouse for picking. In the interest of speed, most orders are processed automatically and are sent to the warehouse within minutes, so the window of opportunity
to change or cancel your order is very short.
Blankstyle.com reserves the right to cancel your order prior to charging your credit card and in these cases, you will be notified.
Backorders - Out of Stock
Occasionally items ordered will be out of stock or on "backorder". Under Standard policy, Blankstyle does not backorder. Backorders are part of this industry; however, Blankstyle will not hold you responsible for these
unavailable items.
In the interest of speed, and to minimize any delay on your order, we will remove the out-of-stock item(s), notify you via email, and continue processing your order. Because of this, we are unable to make substitutions
on out-of-stock items.
Rest assured as your credit card will only be charged for the available items. If your credit card has already been charged, a refund will be issued within seven business days from the date of the out-of-stock notification.
Privacy and Security
Your privacy and security are important to Blankstyle. Blankstyle.com uses SSL encryption technology that works with most internet browsers in order to ensure that only Authorize.net can read a customer's personal information.
The information we maintain in your customer file is used for customer service resolutions. We do not sell or license any personal information about you to a third party. Click Privacy Policy to read more about how we use and protect your information.
Sales Tax
Sales tax is calculated in the shopping cart based on your shipping address if applicable. If you are a tax-exempt wholesale buyer or should not be charged tax for any other reason and you notice sales tax being calculated
in the shopping cart, please list your reason under order comments and we will further instruct you as to what needs to be done so as to qualify for tax exemption.
